Swiss-AS and HAECO’s co-operation to strengthen technical expertise and operational excellence

Back in spring 2019, Swiss-AS was honoured to ink a deal with HAECO Group that had selected AMOS as its preferred MRO software to be initially deployed within its Hong Kong operations base.

The main objective of this large-scale implementation project was to replace the many point-to-point solutions with a fully integrated end-to-end solution.

After more than two years of implementation, Swiss-AS is proud to announce that HAECO Hong Kong, a world-class aircraft engineering service provider, has recently gone live with the AMOS MRO Edition, and now uses the MRO software to support all its maintenance processes.

Today, AMOS acts as the core platform for HAECO Hong Kong employees to efficiently and productively manage the wide range of services the organisation offers, from airframe services to line maintenance and material management.

The implementation of AMOS at the Hong Kong base is key in the group’s strategy to invest in the future, optimise and grow its business while ensuring its sustainable development that is at the core of its business model.

Swiss-AS is an innovative and reliable business partner that is able to support HAECO Hong Kong’s strategic developments by providing a proven, continuously enhanced and scaleable IT solution as well as tailored service packages.

Ronald Scherer, CEO at Swiss-AS, said: “On behalf of Swiss-AS I would like to congratulate HAECO Hong Kong on the successful cut-over to AMOS and I also thank HAECO Hong Kong for the excellent partnership in further enhancing the AMOS MRO capabilities. HAECO Hong Kong has remained highly dedicated and professional during the entire implementation project and I have no doubt that this excellent collaboration will continue into the future.”

The two market-leading organisations, HAECO and Swiss-AS, take advantage of 100 combined years of experience to provide their customers with an incomparable quality of services.

While Swiss-AS provides one single solution used by a large and diverse customer community, each AMOS implementation is unique and comes with its own challenges.

In the case of HAECO Hong Kong, more than 4,000 users will ultimately make usage of AMOSdesktop and AMOSmobile.

The previously complex, interface-driven processes and the extensive use of in-house mobile solutions brought challenges to the project that, only through close collaboration, could be addressed and resulted in yet another successful AMOS implementation. Evidence that once again, Swiss-AS has the necessary experience, expertise and proven implementation approach to steer such extra-large-scale projects.

The overall project goals were achieved within 30 months thanks to Swiss-AS’s collaborative working approach fostering close co-operation between the customer and Swiss-AS project team.

Over this period, Swiss-AS provided comprehensive classroom trainings for all project members and key users. Additionally, a vast Train-the-Trainer programme was initiated to enable HAECO Hong Kong’s designated in-house trainers to receive all the necessary AMOS knowledge to deliver professional quality AMOS training to hundreds of end-users.

This training model was selected from the many options offered by Swiss-AS due to its cost-effective approach that allowed the end users to benefit from a tailored knowledge transfer method delivered by internal trainers.

In parallel to the training stream, the strong core project team, joined by several business experts, defined the new TO-BE AMOS processes according to the AMOS functionalities and APIs to be implemented.

For some capabilities, extra development had been initiated by the Swiss-AS R&D team in order to make the AMOS MRO Edition completely fit into HAECO’s existing and complex digital eco-system.

Some specific AMOS MRO program enhancements and sub-system API enablers were considered as go-live critical and their delivery with the AMOS 20.12 release allowed HAECO Hong Kong to successfully go-live with AMOS on 6 September 2021.

The Hong Kong-based team does not intend to rest on its laurels and has already planned to move on to the next AMOS project by deploying AMOSmobile/EXEC to the line and base maintenance context to further support the group’s digital transformation process.