Creative Response to Long Hold Times by a Delta Customer
Delta Airlines customers are experiencing ongoing frustration and annoyance due to persistent issues with the airline’s phone service. Despite some… Read More »
U.S. Airlines Face Growing Pilot Shortage, Threatening Air Travel
U.S. airlines are on the brink of a major problem as the pilot shortage continues to worsen, posing significant challenges… Read More »
North America’s Best and Worst Airlines Revealed in Customer Satisfaction Survey
J.D. Power, the renowned data analytics firm, has released its annual customer satisfaction survey, offering insights into the performance of… Read More »
Assessing the Aftershocks of American Airlines NDC
It’s been a little more than a month since American Airlines began its New Distribution Capability push by removing some… Read More »
Unpacking the Billions: How Baggage Fees Drive Revenue for U.S. Airlines
In recent years, baggage fees have evolved into a lucrative source of revenue for U.S. airlines, with the numbers reaching… Read More »
Delta Continues Push for Sustainability
Delta Air Lines is building off its success. The Atlanta-based carrier is a leader in sustainability and made public its… Read More »
Workers Hold Rally, Demand Delta Air Lines and City of Atlanta Raise Wages
The first of May is an important date in labor history. May Day. So it was not lost on most… Read More »
American Airlines pilots vote for potential strike action
The Allied Pilots Association (APA), representing 15,000 pilots at American Airlines, has conducted a strike authorization vote, with over 99%… Read More »