Airlines Embrace AI Tech Upgrades to Elevate Customer Experience

A series of airlines are rolling out technological advancements designed to enhance the customer experience, both on the ground and in the air. These innovations encompass artificial intelligence integration, personalized inflight entertainment, and the introduction of new app features.

Air Canada is positioning itself as an AI trailblazer, establishing its AI Centre of Excellence and multiple AI labs across the company. The airline’s strategy involves leveraging AI to gain a competitive edge in the global aviation sector. AI implementation will optimize various operational aspects, including cargo capacity, crew planning, and maintenance procedures.

Delta Air Lines, unveiling its inflight entertainment enhancements at CES, has unveiled notable upgrades. These encompass complimentary, high-speed Wi-Fi on most flights, a tailored Delta Exclusives Hub landing page, and software enhancements for seatback screens. These enhancements empower travelers to access a broader range of content and services on their personal devices or seatback screens – from movies and TV shows to games, news, e-commerce, and flight information.

United Airlines has launched a fresh set of app features dedicated to aiding passengers in times of travel disruptions. The app will offer customers expanded options for rebooking their flights, including altering departure airports, destinations, connections, or opting for standby travel. Moreover, the app will proactively notify travelers of gate and baggage carousel changes.

Hawaiian Airlines has taken strides to enhance operational efficiency and customer service through upgrades to its reservations and maintenance platforms. The airline’s transition to the SabreSonic reservations system promises increased flexibility and functionality for both customers and employees. Concurrently, the implementation of the AMOS maintenance system streamlines maintenance processes and bolsters aircraft reliability.

Sources: AirGuide Business airguide.info, msn.com, businessinsider.com, aircanada.com, aircanada.mediaroom.com