Amtrak Medical Director Speaks on Health, Safety Protocols

Amtrak released a new video from Corporate Medical Director Dr. Ann Kuhnen on the health and safety guidelines passengers can expect when traveling with the rail company.

As a result of the impact from the coronavirus on travel, Amtrak has implemented enhanced cleaning protocols, social distancing guidelines and mandatory face coverings for all employees and customers, as well as asking travelers to arrive only 30 minutes before departure.

Passengers should also be prepared for a contact-free travel experience, with the rail company only accepting cashless payments, encouraging boarding with eTickets and sending gate and track information via the company’s mobile app.

Onboard procedures have also changed, with customers encouraged to wash their hands often, required to wear facial coverings until in a private room or alone at their seat and asked to follow the conductors’ instructions on where and when they can disembark to minimize crowding.

Amtrak’s cafe service will be available as carryout only and the company is temporarily offering flexible dining service in the dining or lounge car on all long-distance routes. For added protection, plastic barriers are being installed at cafe countertops.

In addition, the Amtrak is waiving all change and cancellation fees for reservations made by August 31. The company also announced it would limit ticket sales to allow for physical distancing while traveling.