How to foster a loyal customer base
To overcome the challenges of the pandemic lockdowns, it’s imperative small-business owners are taking steps to let their customers know… Read More »
Hotel reservations improved in Q1, Booking reports
Hotel reservations recorded by Booking Holdings were down just 20% on a year-over-year basis in the first quarter, a significant… Read More »
NYC wellness club rises from pandemic
The Well wellness club in New York was forced to close its doors due to the coronavirus pandemic but officially… Read More »
Miraval Austin offers holistic approach to wellness
The spa at the Miraval Austin wellness retreat in Texas features an outdoor infinity pool and indoor relaxation area. The… Read More »
Calif. Holiday Inn will become county-run homeless site
A Holiday Inn in Windsor, Calif., will be leased by the Sonoma County government for the sheltering of homeless people… Read More »
“Digital nomads” the new face of business travel
The future of business travel may be shifting from the traditional model of visiting clients and attending large meetings to… Read More »
Hyatt Loves Local spotlights minority, female vendors
Minority- and women-owned enterprises are this year’s focus of Hyatt Loves Local, a program initiated by Hyatt Hotels’ in 2020… Read More »
Hotels to open in NYC despite pandemic’s impact
There are 78 hotels projected to open in New York City this year, according to STR, a robust number for… Read More »
MCR buys Calif. hotel in foreclosure auction
MCR bought the 197-room Staybridge Suites Cathedral City Palm Springs in a foreclosure auction. The deal represents an expansion into… Read More »
Park Hotels selling hotels in D.C., Calif.
Park Hotels & Resorts is selling a hotel in Washington, D.C., and another in San Diego, Ca., for gross consideration… Read More »
Recovery fully on for hotel industry, CBRE proclaims
Various developments in the hotel and airline industries indicate that US hospitality recovery is definitely under way, according to a… Read More »
UPS Foundation to spend $1M combating India crisis
The UPS Foundation has pledged $1 million to alleviating the COVID-19 crisis in India by shipping medical supplies and supporting… Read More »
Mother’s Day sets new pandemic-era TSA passenger record
Mother’s Day set a new pandemic-era air travel record as more than 1.7 million people were screened at Transportation Security… Read More »
Cargo revenue will continue to bolster airlines
The International Air Transport Association estimates that air cargo demand for 2021 will be up 13% over 2020 and 2.8%… Read More »
United restoring seats on regional jets
United Airlines is adding back seats to its Embraer 175 regional jets that were removed when low flight volumes triggered… Read More »
American manager sees value of inclusivity, diversity
Grace Hwang’s role as American Airlines manager of leisure sales has provided opportunities for her to work with different cultures… Read More »
US airlines continue to monitor pipeline shutdown
US airlines remain largely unaffected from the shutdown so far, although American Airlines has added stops to two long flights…. Read More »
Airline satisfaction reaches all-time high
J.D. Power’s 2021 North America Airline Satisfaction Study found that airline passenger satisfaction rose 27 points from 792 to 819… Read More »
Delta Air Lines Earns Top Spot for Customer Satisfaction in 2021
Delta Air Lines led the way as North American carriers achieved record-high customer satisfaction amid the COVID-19 pandemic last year and into… Read More »
North American Airlines Achieve Record High Customer Satisfaction Amid COVID-19
Airlines have undoubtedly been hit hard as passenger volume plummeted due to the COVID-19 pandemic over the past year-plus but it isn’t all bad… Read More »
You Can Now Stay Overnight At New York City’s The FRIENDS Experience
Fans of the hit TV show “Friends” can now spend two nights in New York City’s The FRIENDS Experience, a two-story… Read More »
CDC Updates Mask Guidance, Shore Excursion Rules
Cruising for the vaccinated traveler is starting to look a little more normal. The CDC has updated its guidance for passengers and… Read More »
Princess Cruises Cancels Select Sailings
Princess Cruises has canceled select sailings in Mexico, California, the Caribbean and the Mediterranean. While the cruise line continues to work… Read More »
Nassau Cruise Port Preparing for First Homeport Ships
Nassau Cruise Port in The Bahamas is about to become a cruise homeport for the first time ever. And the port happens… Read More »
Maiden Voyage for New Sea Cloud Spirit Set for September
Sea Cloud Cruises has accepted delivery of its new Sea Cloud Spirit, a 136-passenger sailing ship, and its maiden voyage… Read More »
NCL Unveils More Details for New Ship, the Norwegian Prima
Norwegian Cruise Line’s new class of ships – to debut in summer 2022 with the 3,215-guest Norwegian Prima – includes appreciably more… Read More »