CWT Adds Collaboration, Travel Arrangement Features to MyCWT

CWT has added to its MyCWT platform features designed to ease team travel facilitation, flight disruption management and bookings for travel arrangers, the travel management company announced.

The platform update includes a new share-a-trip feature, with which travelers can share their itineraries, including flight and hotel details, with colleagues through MyCWT’s web portal and mobile app. If travelers make changes to an itinerary after sharing, that information is updated for colleagues as well. Later this year, CWT will add a feature where colleagues can click a button to duplicate a traveler’s itinerary for themselves, so they can have the same flight or hotel if they are traveling together.

“With remote and hybrid working becoming the norm, we expect people will travel more for small meetings to get some face-time with their teams, increasing the importance of simple ways to coordinate itineraries and make changes quickly on the go,” CWT chief product officer Erica Antony said in a statement.

Travel arrangers now can search and book flights for colleagues via MyCWT, according to CWT. Arrangers can select a traveler in the system and book a flight for them, with the traveler’s policy and loyalty program information pulled from their profile to inform the booking. Arrangers already had such capabilities for hotel bookings through the platform, and CWT is adding them for train and car rental bookings in “the near future,” according to CWT.

In addition, CWT has updated web and mobile channels to ease flight booking modifications, the TMC said. The enhancements enable travelers quickly to see rules around changes and cancellations and alternative flight options, including costs.

The MyCWT platform has been a major focus of CWT’s $100 million investment stemming from its recapitalization last year.

Michael B. Baker www.businesstravelnews.com