Delta Opens New Delta One Check-In at LAX
Delta and Los Angeles International Airport (LAX) have wrapped-up another phase in the Delta Sky Way at LAX project with the completion of a new entry point at Terminal 3 via the west headhouse and a dedicated check-in area for Delta One travelers.
The new west headhouse area features self-service kiosks where travelers can drop bags and print boarding passes. It also provides another route to check-in and proceed to security. Later this summer, the airline is expected to also integrate digital ID technology at the new bag drop and security checkpoints. This addition would allow eligible customers to use biometric data to move through the airport check-in process.
Scott Santoro, vice president of global sales said in a statement that the latest additions at LAX “yet another infrastructure milestone” that’s being achieved ahead of schedule.
The newly completed Delta One check-in area, located on the lower arrivals level of Terminal 3, offers a private TSA screening lane and direct access to the Delta Sky Club.
Delta One customers will be greeted by a team of Elite Service agents dedicated to providing white-glove service, and the space will offer refreshing towels as well as light food and beverage offerings. The Delta One check-in area will also feature one-of-a-kind artwork from two local artists in partnership with ArtLifting, a social enterprise that champions artists impacted by disabilities and housing insecurity.
“I am eager for guests to enjoy Delta’s new West Headhouse and Delta One Check-in and ticketing lobby at LAX’s Terminal 3, in addition to the entire Delta Sky Way project when it opens later this summer. These projects truly are establishing the new norm of first-rate guest experiences passengers will find across LAX,” Justin Erbacci, CEO, LAWA, said in a statement. “My deep appreciation goes to Delta, Hensel Phelps, the team at LAWA, our shared community of supporters and the workers who are continuing to usher the Delta Sky Way project forward.”
Additional terminal enhancements
Delta Airlines also announced the addition of 100 more seats in the Delta Sky Club, the re-opening of the original Terminal 3 passenger tunnel, complete with its signature 1960s tile mosaic and direct access to baggage claim, an enlarged T3 Help Center, and a second connection point to LAX’s automated people mover system when it opens in mid-2024.
Terminal 3 made its debut last year, with a centralized check-in lobby, expanded security checkpoint and baggage claim area, and state-of-the-art Delta Sky Club. Delta was able to accelerate project timelines and will deliver the state-of-the-art, 1.2-million-square-foot, 27-gate complex 18 months earlier than originally planned.
The final milestone of the Delta Sky Way at LAX project — the airside connector to the Tom Bradley International Terminal — is expected to be complete in August 2023 and will eliminate the need to bus between terminals.