Elon Musk Apologizes After Starlink Outage Disrupts Service
Elon Musk has issued an apology to Starlink customers following a global service outage that left millions without internet coverage for over two hours. The disruption, which began on July 24, 2025, at approximately 18:30 UTC, was confirmed by network tracking site Downdetector and quickly acknowledged by Starlink on social media.
In its initial message, Starlink stated that it was facing a network outage and was actively working on a solution. Roughly 25 minutes later, Musk personally addressed the situation, posting, “Service will be restored shortly. Sorry for the outage. SpaceX will remedy root cause to ensure it doesn’t happen again.” The message reassured users as engineers worked to bring the network back online.
The issue was resolved within about two and a half hours, and normal service was restored. Starlink followed up with a statement expressing regret: “We understand how important connectivity is and apologize for the disruption.”
Michael Nicolls, Vice President of Starlink Engineering, later explained that the outage was caused by a failure of “key internal software services that operate the core network.” He emphasized that the company remains committed to delivering a reliable service and will conduct a full root-cause analysis to prevent a recurrence. “We apologize for the temporary disruption in our service,” Nicolls said. “We are deeply committed to providing a highly reliable network and will fully root cause this issue and ensure it does not occur again.”
Starlink currently serves around six million customers worldwide, including many in remote and underserved regions. Its importance has grown substantially in recent years, especially as commercial aviation increasingly adopts the system for in-flight connectivity. Major airlines such as Qatar Airways, airBaltic, and Hawaiian Airlines have already begun deploying Starlink aboard their aircraft, while Air France and Virgin Atlantic have announced plans to introduce the service as part of their onboard internet upgrades.
The outage highlights the growing reliance on satellite-based internet services for both personal and commercial use. With airlines investing heavily in Starlink technology to deliver seamless broadband access to passengers, even a short disruption can have wide-reaching effects across industries.
Despite the incident, Starlink’s leadership maintains confidence in the system’s resilience and is moving swiftly to ensure such issues are avoided in the future. The outage marks a rare but high-profile hiccup for a network that has become increasingly vital to millions around the globe. As Starlink continues to expand its global footprint, the company’s swift communication and public acknowledgment of the issue aim to reinforce customer trust and operational transparency.
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