Government Urges interCaribbean Airways to Address Service Issues

The British Virgin Islands government has called on interCaribbean Airways to expedite efforts to address ongoing service deficiencies following numerous complaints about delays, cancellations, and other operational problems.

The airline, based in Providenciales, has faced criticism for inadequate service levels, with officials attributing recent disruptions to technical issues and staffing shortages. Despite these challenges, interCaribbean Airways has not commented further on the situation but has committed to resolving the problems.

This isn’t the first time interCaribbean Airways has faced operational difficulties. Last summer, similar staffing issues led the airline to announce measures aimed at preventing future disruptions after receiving warnings from the Guyana government about potential sanctions.

According to the ch-aviation fleets module, interCaribbean Airways operates a fleet of 21 aircraft, including six ATR42-500s, one ATR72-500, one DHC-6-200, ten E120s, and three E145s, with one CRJ700 Srs 702 wet-leased from CemAir. Currently, about nine aircraft are grounded, including half of the ATR42-500s and E120s.

The airline’s routes, as per the ch-aviation schedules module, include services from Tortola to Antigua, Dominica Melville Hall, San Juan Luis Muñoz Marin, and Santo Domingo Las Américas. However, the impact of tropical storm Ernesto has forced interCaribbean Airways to cancel over 50 flights in August.

The British Virgin Islands government’s intervention highlights the urgent need for interCaribbean Airways to improve its service levels and restore reliability for its passengers.

Sources: AirGuide Business airguide.info, bing.com, ch-aviation.com