Hard-pressed hotel workers suffer hard time from guests

The New England hospitality industry is making formal pleas for courtesy to the public and mapping coping strategies for personnel in response to what it calls a pandemic of shabby treatment of employees by customers as hotels reopen with short staff. “I don’t know if it’s a sign of political divisiveness, or whether everybody lost social skills over the last year,” says Sarah Bratko, a lobbyist for the Rhode Island Hospitality Association.