Hyatt Teams With Sabre on New Technology Agreement

Hyatt Hotels Corporation announced a new technology agreement with Sabre.

Under this agreement, Sabre’s SynXis Central Reservation System will become the main Central Reservation System (CRS) for Hyatt hotels, beginning in 2024.

The partnership was designed to enhance Hyatt’s reservation capabilities, streamline operations, and deliver a more efficient experience for guests, including faster search and booking processes.

“All of our business decisions are driven by our purpose – we care for people so they can be their best – and that begins with empathy and listening,” Hyatt chief information officer Eben Hewitt said.

“As part of our transformative growth journey, we heard directly from owners and franchise management companies that we had an opportunity to create a more efficient and streamlined Central Reservation System, and after a very thorough evaluation, we decided that Sabre would be the perfect provider for Hyatt’s global portfolio to make the search and booking process even better for guests,” Hewitt continued.

By leveraging the SynXis Central Reservation System, Hyatt’s new system will increase visibility for property availability through flexible calendar searches, enhanced rooms and rates view and efficient booking.

Hyatt previously announced Hyatt PrO, which was designed to optimize its revenue management system. The innovations were crafted to enhance the hotel giant’s commercial technology stack, informed by listening to owners and operators.