One-Third of UK Firms Now Using ‘Bossware’ to Track Staff

A new survey has revealed that a third of UK companies are using so-called “bossware” to monitor employee activity, underscoring a growing trend toward digital surveillance in the workplace. The research, conducted among small, medium and large organizations, shows that monitoring tools once reserved for call centers or high-security environments are becoming mainstream as firms adjust to hybrid and remote working patterns.

Bossware typically records keystrokes, mouse movements, screen captures, log-in and log-out times, and even webcam images to gauge productivity. Advocates say these systems help ensure accountability, protect company data and manage performance when staff are offsite. However, critics argue that the software can erode trust between employers and employees, infringe on privacy and create a culture of micromanagement.

The survey also found that among companies using monitoring tools, a significant proportion introduced them after 2020, citing the rise of remote work as a key driver. Yet more than half of respondents admitted concerns over staff morale, legal compliance and potential backlash.

Employment lawyers note that UK firms must inform staff if they are being monitored and ensure data collection complies with privacy and employment regulations. Unions and workplace advocates warn that failing to be transparent can lead to grievances, resignations or legal challenges.

With hybrid work now embedded in many industries, experts predict that the debate over productivity tracking versus employee privacy will intensify, pushing organizations to balance operational oversight with transparency and respect for staff trust.

Sources: AirGuide Business airguide.info, bing.com