Qantas Confirms No Financial Data Stolen in Cyber Attack

Qantas has confirmed that no financial or passport data was accessed during a recent cyber attack that affected the personal details of nearly six million customers. In an update issued on July 9, 2025, the airline said its ongoing forensic investigation has so far found no evidence that credit card information, banking details, or passwords were compromised.

The incident, which occurred on July 2, targeted a system at one of Qantas’ call centers that stored customer data. According to the airline, while the breach did not affect Qantas Frequent Flyer accounts or compromise login credentials, it did involve personal data belonging to approximately 5.7 million customers. Qantas stated that the affected system did not hold sensitive information such as financial records or passport numbers.

Further analysis revealed that around four million of the 5.7 million customer records were compromised. Of these, 1.2 million included only names and email addresses, while 2.8 million records included Qantas Frequent Flyer numbers, and in many cases, tier status and account points. Additional data fields in the remaining records included 1.3 million addresses, 1.1 million dates of birth, 900,000 phone numbers, 400,000 gender entries, and 10,000 meal preferences.

Qantas Group CEO Vanessa Hudson emphasized that the airline’s priority since the incident has been to identify exactly what customer information was exposed and to inform affected individuals as quickly as possible. She added that new cyber security measures have already been implemented, although she did not provide specific details.

The airline continues to work closely with the Australian Federal Police, the Australian Cyber Security Centre, and the National Cyber Security Coordinator as part of its ongoing investigation and response.

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