Qatar Airways Cargo launches “Digital Lounge”

Qatar Airways Cargo is stepping up its digitalisation efforts with a revamped cargo customer portal called Digital Lounge.

The Digital Lounge platform offers customers several features such as booking, shipment tracking, account management, reporting, and other services online.

It offers instant confirmation for general cargo bookings subject to availability and required validations.

Qatar Airways Cargo customers can book free sale and allotments with dimensions (excluding BUP). In future, customers will be able to book any product available in the portfolio of Qatar Airways Cargo through the Digital Lounge.

The Digital Lounge portal is built on the Salesforce platform and uses Salesforce Customer 360 features integrated with its native experience and analytics platform.

The airline said it hoped the new platform will enable customers to retrieve information more quickly, and will no longer have to resort to phone or email communication as in the past.

Guillaume Halleux, chief officer cargo at Qatar Airways, said: “Through the Digital Lounge, Qatar Airways Cargo has opted for an omni-channel digital strategy whereby the customers are given a wide variety of choices in how they wish to interact with us.”

Qatar Airways Cargo is investing in digitalisation as part of its “Next Generation” project.

IATA World Air Transport Statistics (WATS) data for 2021 showed Qatar was the second biggest cargo airline in scheduled cargo tonne km (CTK) terms .