The increasing importance of customer service
Travel advisors have always known the importance of customer service but after the pandemic, it will be even more important,… Read More »
Airlines, travel groups call for reopening plan
The US Travel Association, Airlines for America and other travel industry organizations are calling on the federal government to develop… Read More »
Hotel idea for homeless still alive in Austin, Texas
A homelessness abatement plan by the City of Austin, Texas, includes the possible purchase of the Candlewood Suites, despite a… Read More »
Moving experience: The Hoxton offers campervan cruises
London-based upscale lifestyle brand The Hoxton is sending guests on the road between May 27 and Sept. 27, handing them… Read More »
MGM Growth Properties upbeat about Las Vegas’ prospects
MGM Growth Properties executives are feeling positive about recovery in Las Vegas and on the Strip as major conventions such… Read More »
Hotel construction pipeline poised for rebound
The US had nearly 5,000 hotels and more than 620,000 rooms in its first-quarter construction pipeline, marking a slight year-over-year… Read More »
New Denver hotel needs no warmup for MLB All-Star Game
The Rally Hotel was more than ready when Major League Baseball moved its July 13 All-Star Game from Atlanta to… Read More »
Short-term rental startup Sonder to merge with SPAC
Sonder, which transforms apartments and hotel rooms into short-term rentals, is merging with special purpose acquisition company Gores Metropoulos II,… Read More »
New outlook from Moody’s brightens for hospitality
Moody’s has ungraded its global hospitality forecast from stable to positive, characterizing the rebound as strong but uneven. The outlook,… Read More »
How do you work? Write it down for your co-workers
User manuals can be helpful as literal, written-down guides for how your co-workers or reports can understand your values, work… Read More »
How to increase connection with remote employees
Managing employees from a distance requires leaders to be more personal and deliberate, whether that means video calls, asking open-ended… Read More »
Report shows racial disparities in D&I ratings
A Glassdoor Economic Research report showed Black employees gave their workplaces an average diversity and inclusion rating of 3.49 out of 5… Read More »
How employers, Asian professionals can move beyond the model minority myth
Jennifer Liu explores the model minority myth – a belief system that labels Asian Americans as successful overachievers who may… Read More »
Procurement leaders can promote diversity, inclusion
Procurement leaders can use their management strategies to improve diversity and inclusion by creating a safe environment, embracing transparent decision-making,… Read More »
D.C. wine tasting event drives inclusivity
Washington, D.C. sommelier Erica Christian and bartender Kapri Robinson rolled out virtual wine tasting events to eliminate stereotypes and give… Read More »
Aisha Ibrahim named executive chef at Canlis in Seattle
Aisha Ibrahim will continue to infuse Asian cuisine into the menu of Seattle’s Canlis as the restaurant’s executive chef, the… Read More »
EU leaders ready to open travel market
The European Commission has issued a recommendation to allow foreign travelers into the EU if they have been vaccinated against… Read More »
Golfers jumping back into trips this year
Golf resorts are seeing an uptick in travelers after COVID-related cancellations last year. Resorts are keeping COVID-19 protocols in place… Read More »
Sedona, Ariz., resort addition blends form, function
A new visitor center and gathering spot called Trail House at the upscale Enchantment Resort in Sedona, Ariz., features a… Read More »
Hydrogen-powered aircraft could fly commercially by 2035
The outlook for hydrogen-powered aircraft has brightened so much that some proponents think they could be approved for service as… Read More »
FAA: More than 1K unruly passengers reported in 2021
Airlines have reported about 1,300 passengers for unruly behavior since the start of the year, according to the Federal Aviation… Read More »
Delta plans new lounge at Seattle airport
Delta Air Lines plans to build a $71 million Sky Club lounge in conjunction with a terminal expansion underway at… Read More »