Balancing contact centre customer wait time and agent staffing: there’s a bot for that
Across all industries it is a common problem for contact centres – balancing customer wait time and agent staffing. If… Read More »
World’s Top 10 airports 2021 – many of the previous ‘busiest airports’ are back on the list
Some indicators were evident earlier this year when 2021 traffic figures were revealed that for some airports the coronavirus pandemic… Read More »
Princess Cruises Returns Three More Ships to Service
Princess Cruises is welcoming back three additional ships this week with the return of Island Princess, Royal Princess and Crown… Read More »
Auckland Airport reopens to tourists from more than 50 countries
Auckland Airport Chief Executive Carrie Hurihanganui, and Hon Stuart Nash, New Zealand’s Minister of Tourism, were among the first to… Read More »
Digitisation and data – developing personalised travel experiences to enhance customer satisfaction
At the onset of the COVID-19 pandemic in early 2020 the number of passengers at Changi Airport Group’s (CAG) Singapore… Read More »
New Zealand welcomes first international arrivals from visa waiver countries
New Zealand is open to visa waiver countries for the first time in more than two years New Zealand’s international… Read More »
Bombardier honoured for technological innovation in aviation
Business jet manufacturer Bombardier has earned a top prize for technical innovation in the 2022 Les Mercuriades competition, Quebec’s most… Read More »
Satcom Direct opens Singapore office
Business aviation solutions provider Satcom Direct is strengthening its Asia-Pacific reach by opening an office in Singapore. The new location… Read More »
Southwest to offer free Wi-Fi on some flights during broadband test period
Southwest Airlines will temporarily offer travelers free Wi-Fi on certain flights starting this week, part of a test to bring… Read More »
Sabre Sees Corp. Travel Recovery Pick Up the Pace in Q1
Sabre executives reported “accelerating” corporate travel demand in the first quarter as total net air bookings surpassed 50 percent of… Read More »
TakeTwo Taps Travelogix for Data Management
Recently launched travel management company TakeTwo Travel Solutions has signed a three-year agreement with Travelogix to use its reporting platform,… Read More »
Hilton: Corp. Travel Revenue on Track for Full Recovery by Year-End
Hilton Worldwide on Tuesday cited substantial contributions from business travel and groups to its first-quarter performance as the segment showed… Read More »
Virginia man goes to jail for 1 year for trying to open airplane door on his flight
Last week a Virginia man was sentenced to one year in prison, after he attempted to open the door on… Read More »
Airbus rolls out its new A321XLR aircraft
Airbus has rolled out its new A321XLR aircraft, the latest edition of its A320neo family, out of the paint shop,… Read More »
A SpiceJet India 737 jet bounced up and down like a ball
At least 17 people were injured on board a SpiceJet flight in India after the plane hit severe turbulence before… Read More »
MGM offers $607M for Swedish online casino company
MGM Resorts International has made an offer of approximately $607 million to buy all shares of LeoVegas AB, a Swedish… Read More »
Hard Rock complex with hotel snags first Va. casino license
A $400 million project with a 300-room hotel has won the first casino license to be issued by the Virginia… Read More »
Pebblebrook reports rising occupancy in D.C., other cities
Occupancy in Pebblebrook Hotel Trust’s Washington, D.C.-area portfolio rose to 39% in March from 15% in January, according to CFO… Read More »
What’s up with NYC’s Waldorf Astoria redo? Cost, mostly
The partial conversion of New York City’s storied Waldorf Astoria to luxury condos, one of the most ambitious projects of… Read More »
Manhattan hotels trading at deep discounts
Hotel owner in New York City are selling assets at deep discounts to buyers who are bullish about the area’s… Read More »
US hotel profits climb to 28-month high
US hotels saw gross operating profit per available room at $83.81 hit its highest point since November 2019 in March,… Read More »
Pacers owner leads team seeking Indy hotel complex
A group headed by the owner of the Indiana Pacers is proposing a $250 million mixed-use development with a 16-story… Read More »
American, Gol partnership to expand Fla. Service
Its partnership with American Airlines has Brazilian carrier Gol eyeing a significant expansion of service between South America and Florida…. Read More »
Thailand lifts restrictions for vaccinated travelers
Thailand has lifted test requirements and quarantine for travelers who are fully vaccinated. The amount of health insurance also has… Read More »
Southwest CEO optimistic about corporate travel recovery
Southwest Airlines CEO Bob Jordan expressed optimism about the recovery of corporate business travel. “Demand is strong — that’s leisure… Read More »
Business travel making a comeback
Recent surveys have found that business travel is rebounding to pre-pandemic levels, with conventions and conferences among the top reasons… Read More »