Talking tech with AWS – Digital transformation is helping airlines

The recent CAPA Airline Leader Summit – ‘Airlines in Transition 2022’ brought together industry leaders to discuss strategic topics and key megatrends, including decarbonisation, point-to-point travel, business travel, low cost aviation, new entrants, and digital transformation.

The overall mood was positive, with the expectation that the industry would reach 2019 pre-pandemic traffic levels by late 2023 to mid-2024. Nevertheless, there is no lack of challenges ahead, with increased costs due to jet fuel prices, war at the doors of Europe causing traveller uncertainty, and sustainability concerns that are rapidly becoming an existential threat to the industry.

Among the various topics, digital transformation and what it all means to travellers was front and centre, and during the summit Amazon Web Services (AWS) worldwide head, travel & hospitality solutions Massimo Morin sat down with CAPA for a deep conversation on the status of industry transformation, the role of the cloud, and how AWS is supporting airlines in optimising operations and improving customer engagement.

In the first of a two-part report we initially discuss how airline investments in modern technology are improving how they manage operations.