The best new amenities to spend better time at airports
The 2017 airport amenity honor roll includes a fresh batch of amenities, services and special events introduced and embraced by both airports and airlines who proved themselves to be both enthusiastic and creative in the quest to better serve air travelers on the ground.
Getting to the gate — even if you’re not flying
Remember the good old days of flying, when friends and family could go with you to the gate to send you off, and when your loved ones could greet you with hugs and kisses when you got home?
9/11 changed all that, but this summer Pittsburgh International Airport worked out a unique deal with the Transportation Security Administration to bring that perk back.
Now members of the non-flying public who check in at a special MyPITPass ticket counter can get a pass that gives them access to the gates, shops, restaurants and art offered by PIT airport beyond the security checkpoint. No other airports have yet been given permission by TSA to replicate this perk, but at PIT the service is quite popular and is being used by between 75 and 150 people a day, according to airport spokesman Bob Kerlik.
Reel entertainment
Back in 2014, Minneapolis-St. Paul International Airport opened the See 18 screening room near Gate C18 to showcase short films. This year, at least three other airports joined the in-airport movie fan club as well.
In March, a 17-seat Hollywood Theatre “microcinema” opened at Portland International Airport, showing a round-the-clock program of short features made by Oregon filmmakers.
In August, a bank of old flight monitors at Miami International Airport began showing vintage film footage of the airport and of celebrities arriving the airport from the 1950s through the 1980s, courtesy of Wolfson Archives.
And in October, San Francisco International Airport unveiled a pre-security Video Arts Center in the International Terminal which features a rotating showcase of short films.
Gate delivery
Many travelers are familiar with OTG’s iPad-enhanced airport seating areas that allow passengers in many gate-hold areas to order food, drinks and products from nearby restaurants and shops to be delivered to them at their seats.
This summer two app-powered services, Airport Sherpa and At Your Gate, announced they’d be offering a new perk: airport-wide delivery of pretty much anything sold on-site, for a small delivery fee.
Gate-huggers rejoiced, but rollout has been a bit slower than planned. Airport Sherpa currently provides this service only at Baltimore/Washington International Airport, but says new airport partners will be announced soon. At Your Gate, which won approval of the Innovation Lab at San Diego International Airport, had planned an August launch, but that is now slated for January.
Biometrics and beyond
Biometrics is beginning to take hold at U.S. airports.
In June, JetBlue partnered with U.S. Customs and Border Protection (CBP) and global IT company SITA to test a program using biometrics and facial recognition technology to verify customers at the gate during boarding. Travelers flying from Boston’s Logan International Airport to Aruba’s Queen Beatrix International Airport and from Boston to Santiago, Dominican Republic, can choose to opt-in to the program.
Delta Air Lines also added biometric options for some travelers. One of four self-service bag drop machines the carrier installed at Minneapolis-St. Paul International Airport is testing facial recognition technology to match customers with their passport photos through identification verification, a step the airline says is a first for U.S. carriers and has the potential to process twice as many customers per hour.
At Ronald Reagan Washington National Airport (DCA) Delta Sky Miles members enrolled in CLEAR can now use their fingerprint scans to gain entry to the Delta Sky Club and to board flights. The fingerprint test is also underway at the Delta Sky Club on Concourse B at Hartsfield Jackson Atlanta International Airport.
Scratch and sniff
In 2017, passengers were able to visit with specially-trained therapy dogs and their trainers at a longer list of airports, with the newly re-branded Hollywood Burbank Airport joining the pack just last week with the introduction of its Traveler’s Tails program.
The type of animals visiting airports expanded this year as well. In 2016, a pig joined the canines on the Wag Brigade at San Francisco International Airport and miniature therapy horses became regular visitors at Cincinnati/Northern Kentucky International Airport. In 2017, Denver International Airport welcomed the first feline — a 12-pound domestic shorthair named Xeli — to the Canine Airport Therapy Squad, known as CATS.
Furthering fitness, health and universal access
Marked walking paths and yoga rooms (at SFO, DFW, Chicago O’Hare and Midway, MIA and others) offer passengers a healthy alternative to just sitting by the gate — or in a bar. But travelers who want a more robust pre-flight workout got a new option this year at Baltimore/Washington International Airport when Roam Fitness opened what is currently the only post-security fitness facility offering a gym, workout gear and shower facilities. The company hopes to announce new airport locations this year.
This year the number of airports hosting Hands-Only CPR training kiosks expanded to 11, which means travelers now have more opportunities to use their layover time to learn how save a life. And Memphis International Airport became the first airport to offer blind and low-vision users of Aira assistive technology access to the airport. The program provides real-time visual interpreters to service subscribers through smart glasses or the camera on a traveler’s phone.
Fun stuff and great ideas
This year there’s a long “bonus” list of fun offerings and great ideas.
Denver International Airport brought back free summer movies and winter ice-skating on its outdoor plaza.
Portland International Airport handed out special glasses and hosted a rooftop party for visitors wanting a glimpse of the August solar eclipse.
In the United Airlines Terminal C at Newark Liberty International Airport, this year OTG called on master pastry chef and chocolatier Jacques Torres (aka “Mr. Chocolate”) to help it create and open a 24-hour bakery and chocolate shop. In addition to the Mélange Bakery Café, that terminal now also boasts an invitation-only “secret” restaurant (called Classified) and a sushi restaurant, Tsukiji Fishroom, which now receives super-fresh fish flown in directly from Tokyo’s iconic Tsjukiji Fish Market.
This year Phoenix Sky Harbor International Airport created a special catalog to help and encourage passengers do all their holiday shopping on site.
And, in honor of its 70th anniversary, Cincinnati/Northern Kentucky International Airport created #ProjectGratitude and surprised passengers throughout the year with complimentary gift cards from airport concessionaires, surprise performances and free treats, including snazzy CVG-branded socks.