These Are the Highest Ranking Hotel Brands for Guest Satisfaction

J.D. Power has released its 2021 North America Hotel Guest Satisfaction Index Study, revealing that guest satisfaction is unchanged from 2020 but still 10 points higher compared to 2019, with customers reporting increased contentment with hotel staff and value for their money. The study looked at several factors, including reservation, arrival/departure, guestrooms, food and beverage, services and amenities, hotel facilities and cost and fees, reviewing more than 100 brands across six different market segments. The study, now in its 25th year, is based on responses from nearly 33,000 hotel guests for stays between May 2020 and June 2021.