United CEO predicts business travel will return in full

“I am firmly in the camp that business travel is going to return in full. There’ll be some differences but [phone calls] are not a substitute for building relationships,” United CEO Scott Kirby said during the Wall Street Journal’s Future of Transportation event. Business travel is “about getting to know people, getting to talk about their families, and that’s where you develop those relationships, and relationships are what drive business,” he emphasized. Kirby also detailed United’s technology improvements to enhance customer communication efforts and investments in sustainable aviation fuel development as the airline industry prioritizes sustainability.