Weekly Travel Tech Briefing: SAP Concur, Amadeus, American Airlines & More

SAP Concur is expanding its AI-powered travel and expense tools with its Joule copilot and new Joule agents focused on booking, receipt analysis and meeting planning. These agents will automate workflows across Concur Travel and Expense, improving efficiency and compliance. The company also introduced an AI receipt checker in Concur Verify to flag fraudulent receipts and announced an upcoming pre-spend planner for budgeting. SAP Concur expanded its Uber for Business integration to support automatic receipt itemization.

Optii Solutions has integrated its hotel operations platform with Medallia Concierge, allowing guest messages to be converted directly into Optii service tasks. The connection reduces manual work and improves response times for property staff.

Amadeus Cytric launched a global Prime Partner Program to strengthen collaboration with leading travel management companies, including BCD Travel, Lufthansa City Center and Viajes El Corte Inglés Empresas.

Canary Technologies introduced an AI-powered sales and catering payments hub for hotels to streamline group bookings, contracts and payment processing. The tool integrates with the Canary Guest Journey Platform.

HBX Group released an updated Olivia chat tool offering real-time, AI-driven translation across 13 languages, allowing agents and travelers to communicate clearly in their preferred languages.

Etraveli Group enabled a new NDC connection with Frontier Airlines, bringing Frontier’s real-time fares, ancillaries and bundles into its OTA brands and Booking.com partnerships.

Cornerstone Information Systems launched Upstream, a unified data platform for travel and expense insights.

Kiwi.com added direct NDC connectivity with American Airlines, expanding fare and ancillary access.

Mastercard introduced new virtual card APIs and clearing controls to improve B2B payments, while SITA launched AeroCost Manager for automated airline cost accounting. Sabre Direct Pay released a new integrated chargeback management product powered by Chargebacks911.

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