Airline tech focuses on passenger experience

Airlines’ priorities for technology investment in 2022 are cybersecurity, technology that boosts sustainability and enhancements that further digitalize and streamline the customer experience, including efforts to improve screening of health credentials to meet pandemic requirements. “The pandemic has clearly forced our industry to re-focus on the passenger journey as a near walkthrough digital experience, which is automated, safe, touchless or low-contact,” said Sergio Colella, president for Europe at SITA, which surveyed airline technology chiefs.