Pay, hours, caring: Upscale hoteliers address labor gap

Higher pay and more flexible hours rank highest among staff shortage remedies presented by luxury hoteliers in a recent survey, but a nurturing workplace culture plays a prominent role as well. “We passionately believe that through the motivation, development and care we give to our existing associates, we will start to reframe the hospitality industry as a viable and attractive career option,” says Anne Golden of Pan Pacific London.