DOT Proposes Rules to Protect Stranded Passengers

The U.S. Department of Transportation (DOT) has proposed new regulations to safeguard passengers affected by airline cancellations and significant flight changes. Announced on December 5, 2024, the Advance Notice of Proposed Rulemaking (ANPRM) seeks to hold airlines accountable for disruptions caused by mechanical issues, IT failures, and other airline-related problems.

The proposed rules would require airlines to offer cash compensation, free rebooking, and cover expenses such as meals, overnight lodging, and related transportation for stranded passengers. Compensation amounts may vary depending on the length of delays, with $200–$300 for domestic delays of three to six hours, $375–$525 for six to nine hours, and up to $775 for delays exceeding nine hours.

Transportation Secretary Pete Buttigieg highlighted the need for enhanced passenger protections as air travel continues to surge post-pandemic. “This action we’re announcing is another step forward into a better era for commercial air travel – where the flying public is better protected, and passengers aren’t expected to bear the cost of disruptions caused by airlines,” Buttigieg stated.

Additional measures under consideration include mandatory free rebooking for canceled flights or delays that result in missed connections. Airlines may also be required to provide meals, lodging, and transportation for stranded passengers or offer minimum compensation if these services are not immediately available.

Currently, airlines have discretion over customer service commitments and are not obligated to clearly disclose compensation policies. Passengers often must request assistance at the airport, where staff may lack resources or clarity on eligibility. DOT data reveals that over 60% of domestic flight delays exceeding three hours in 2022 and 2023 were attributed to airlines, underscoring the urgency of these reforms.

While these proposed regulations have not yet been finalized, they represent a significant step toward ensuring fair treatment for passengers during airline-caused disruptions.

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