Emirates to Become World’s First Autism Certified Airline
Emirates is set to make air travel more accessible for autistic travelers and their families by becoming the world’s first Autism Certified Airline. This significant step comes after the airline commits to training over 30,000 cabin crew and ground staff members in collaboration with the International Board of Credentialing and Continuing Education Standards (IBCCES). The training, led by IBCCES, will educate airline staff on autism and equip them with the tools to support autistic passengers throughout their journey, from check-in to boarding.
Meredith Tekin, the president of IBCCES, emphasized that certification involves meeting rigorous standards, including staff training, sensory guides, and enhanced support. This certification, which must be renewed periodically, demonstrates Emirates’ long-term commitment to making flying a more inclusive experience.
In the coming months, Emirates plans to introduce autism-friendly services, including the distribution of sensory products like fidget toys to help reduce anxiety during flights. Additionally, a sensory guide will be available, detailing the sights, sounds, and smells passengers may encounter throughout their journey, preparing them for potential sensory overload.
Air travel can be particularly overwhelming for individuals with autism due to crowds, loud noises, cramped spaces, and bright lights, which can lead to sensory overload and meltdowns. Zoe Gross, director of advocacy at the Autistic Self Advocacy Network, noted that misunderstandings about autism can lead to passengers being unfairly treated by security or police. She stressed the importance of proper staff training to ensure respectful treatment and support for autistic individuals.
Cynthia Andrew, an influencer and mother of autistic twin sons, welcomed the announcement but expressed caution, questioning how effectively the certification would be implemented. While she appreciates the awareness it brings, she hopes it leads to genuine support for autism families, rather than a symbolic gesture.
In recent years, many airlines and airports have worked to improve accessibility for individuals with hidden disabilities. Airlines such as Turkish Airlines, Air New Zealand, and British Airways, alongside over 240 airports worldwide, have partnered with the Hidden Disabilities Sunflower program. This initiative provides a sunflower lanyard to passengers with invisible disabilities, allowing staff to offer discreet assistance when needed. Several U.S. airports, including Pittsburgh International and Los Angeles International, have also introduced low-sensory areas, which provide calming spaces with dim lighting and soft furniture to help travelers prepare for the challenges of air travel.
Emirates’ move is part of the broader effort within the airline industry to create a more inclusive travel experience for everyone. By becoming the first Autism Certified Airline, Emirates is setting a standard for other carriers to follow in making travel more comfortable and accessible for autistic travelers.
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