Holland America Line Mourns Beloved Service Dog

Holland America Line is heartbroken as executives, crew members, and passengers remember Joska, the cherished service dog who served as a constant companion onboard the cruise line’s vessels. Joska, a black Labrador with an infectious personality and unwavering dedication, played an essential role in enhancing the travel experience for many, particularly for her devoted owners, Cornelia and Cornelis Marinussen, who are both legally blind.

Joska was more than just a pet—she was a trusted service animal who accompanied the Marinussens on dozens of memorable cruises to some of the world’s most scenic destinations. Her presence on board made a significant impact, providing not only assistance and security to her owners but also comfort and joy to passengers and crew members alike. Her remarkable journey spanned trips across the Mediterranean, Northern Europe, Hawaii, the Caribbean, and Alaska, making her a familiar face on many of Holland America Line’s celebrated itineraries.

The legacy of Joska is marked by several noteworthy achievements that underscore her importance in the Holland America Line family. She was honored as the first service animal ever to receive the company’s 5-Star Mariner status, a recognition reserved for those who demonstrate excellence in service and commitment to safety and guest experience. Furthermore, Joska earned the prestigious Platinum Medallion award after spending over 700 cumulative days at sea—a testament to her resilience and the enduring value she brought to the cruise community.

In addition to her regular duties, Joska played an integral role in celebrating milestones. She was present at Holland America Line’s 150th anniversary celebration in Rotterdam in April 2023, an event that underscored the company’s rich heritage and forward-looking vision. Her involvement in such high-profile events highlighted the special bond she shared with the crew and the passengers, serving as a symbol of loyalty and dedication that resonated with everyone on board.

Beth Bodensteiner, president of Holland America Line, reflected on Joska’s impact, saying, “Joska’s bright spirit was beloved by everyone who met her. We will always remember her playing and engaging with our crew and guests, as well as her serious and conscientious efforts while on the job. She will be deeply missed. Our thoughts go out to the Marinussens in this difficult time.” Her words capture the essence of the loss felt by an entire community that saw Joska as both a reliable partner in service and a heartwarming presence in the everyday life of cruise travel.

Joska’s story is one of compassion, dedication, and the enduring power of service. Her legacy will continue to inspire Holland America Line as it moves forward, reminding everyone of the deep connections that can form between passengers, crew, and even the animal members of the crew. As the company mourns her passing, it also celebrates a life well-lived at sea—a life that brought comfort, independence, and smiles to countless faces over the years.

Holland America Line now faces the challenge of honoring Joska’s memory while continuing to provide the exceptional service and care that defined her remarkable tenure. Her story remains a shining example of how the smallest among us can have the biggest impact on the journey of life.

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