Alaska Airlines to equip flight attendants with new collaboration app

Software infrastructure provider Ditto has announced that its Intelligent Edge Platform will be powering a new task management and peer-to-peer connectivity enterprise app for Alaska Airlines’ flight attendants.

According to Ditto, Alaska Airlines is the first US carrier to adopt Ditto. The solution provides crew members powerful collaboration tools with real-time data, even when network connectivity is unavailable, as well as supplying enterprises with analytics that were previously inaccessible.

The crew-to-crew collaboration app allows flight attendants to more efficiently perform internal processes such as guest services and delivery of onboard products. Alaska Airlines V.P. of Information Technology, Vikram Baskaran said: “Our approach to developing frontline tools prioritises close partnership with our flight attendants during each step of development. Ditto has been a great partner in ensuring our tools are seamless for our flight attendants. With their help, we have been able to support our workgroup by providing visibility of one another’s in-flight mobile device to see when an order has been delivered in real-time.”

Adam Fish, Ditto co-founder and CEO commented: “Ditto is excited about the opportunity to help Alaska Airlines digitise its crew members. Our Intelligent Edge Platform enables Alaska Airlines’ enterprise app to truly work at the edge which is where crew do their jobs. So, it’s essential for them to access real-time safety data and passenger preferences, regardless of internet status, in order to perform their jobs well.

“Without the digitisation of key processes, airlines miss out on crucial data and analytics as well as communications capabilities that are important for greater operational efficiencies and more highly optimised customer experiences.”