The reasons why airline service is awful
Frequent flyers know airline service is a shell of its former glory, and it’s getting worse. From damaged and lost… Read More »
Why airlines can get away with poor customer service
As much as other types of companies might want to ignore their lowest-margin patrons, most don’t have that luxury. A… Read More »
How airline food is changing
Airline food has never had a good reputation – and there are plenty of reasons why. When cruising at 30,000… Read More »
United to open Polaris Lounge in Newark, N.J., airport
On June 4, United Airlines will open a Polaris Lounge at New Jersey’s Newark Liberty International Airport. The lounge will… Read More »
Air Tahiti Nui celebrates its 20th anniversary with new 787 Dreamliner fleet
French Polynesia-based Air Tahiti Nui is preparing for its 20th anniversary celebrations, and it is phasing out its fleet of Airbus A340-300s and… Read More »
Lufthansa Systems and CastLabs work on app-less DRM content
Lufthansa Systems and partner castLabs are working to develop browser-based playback of DRM-protected movies on iOS devices, meaning that passengers… Read More »
Qatar Airways launches Privilege Club with QMiles
Qatar Airways is celebrating the recent refresh of its Privilege Club loyalty program, with a series of offers and “program… Read More »
Skyline Editorial: How to fix the awful airline service problem
Frequent flyers know airline service is a shell of its former self, and it’s getting worse. From charging excessive fees,… Read More »
New ways airlines are trying to improve the flight experience
Airlines across the globe are introducing new ways to improve the flight experience, from better lounges, seats, healthier food and… Read More »
How to survive super long non-stop flights
The traveler who sets off from New York or London with the intent on flying around the world can do… Read More »
How to fix the awful airline service problem
Frequent flyers know airline service is a shell of its former self, and it’s getting worse. From charging excessive fees,… Read More »
British Airways rewamps economy cabins on its Boeing 777 fleet
British Airways has revamped its World Traveller Plus and World Traveller cabins on its Boeing 777 fleet with new seats…. Read More »
The airlines with the Best Craft Beer
Good news for beer lovers: Airlines are catching onto the craft brewing boom. Here’s how 8 major domestic carriers stack… Read More »
Priority Pass announces new dining option at New York JFK
Lounge membership program Priority Pass has announced a new restaurant discount for members at JFK in partnership with Bobby Van’s… Read More »
American will install more premium economy seats on 777-200s
American Airlines is replacing a sizeable chunk of the economy-class seats on its 777-200 aircraft with fewer but pricier premium… Read More »
New, upcoming and revamped airport lounges around the globe
Bangkok Airways Bangkok Airways opened two new lounges at Bangkok Suvarnabhumi International Airport late last year – the Boutique Lounge and the… Read More »
Virgin Atlantic launches hand baggage only fares
As widely expected, Virgin Atlantic has introduced hand baggage only (HBO) fares. It has also announced an upgrade for some… Read More »
United Airlines on the future of mobile and tracking performance
Matt Lincoln, manager – Digital Insights and Optimization at United Airlines believes that having a strong mobile app and a… Read More »
SWISS reveals its new First Class Lounge at Zurich Airport
Swiss International Air Lines (SWISS) has introduced a new SWISS First Class Lounge in Zurich Airport’s Terminal A for its… Read More »
Cathay Pacific’s new The Deck lounge will open in Hong Kong
Cathay Pacific’s new The Deck lounge in Hong Kong International Airport’s Terminal 1 will open its doors to passengers on… Read More »
New Skyteam lounges will open in Santiago and Istanbul by year-end
Airline alliance, Skyteam, has announced two new branded lounges: one in Santiago, Chile and one at Istanbul’s new international airport…. Read More »
Qantas is rolling out inflight Wi-Fi on its domestic fleet
Qantas has revealed that it is rolling out Wi-Fi to its domestic fleet at a rate of around one aircraft… Read More »