Collins Aerospace unveils new touchless in-flight solution

Collins Aerospace has unveiled a new touchless in-flight solution for onboard crew and passenger services.

Now available to airlines across the globe, the Electronic Cabin Bag (eCB) digitalises and automates cabin crew tasks while enabling passengers to use their personal electronic devices for in-flight shopping and service requests.

By digitising documents, in-flight processes and in-flight inventory, the eCB solution puts the information that the cabin crew needs to better serve passengers on a single device, replacing traditional paper-heavy processes. The solution also eliminates the need for passengers to touch high-traffic call buttons.

In addition, eCB enables airline passengers to access real-time onboard inventory of food, beverage and in-flight shopping at any stage during the flight, with the knowledge that what is being shown to them is what is available to purchase. eCB is further enhanced when the aircraft has a satellite connection to enable real-time credit card payment verification — reducing the levels of fraudulent transactions.

“eCB gives airlines a boost in efficiency and ancillary revenue while simultaneously helping their passengers and crew feel confident in returning to travel,” said Clotilde Enel-Rehel, General Manager for Commercial Aviation & Network Services for Collins Aerospace. “The data and analytics generated by eCB will also enable airlines to make informed decisions to better support their strategic and tactical planning.”