Delta’s ability to adapt lauded by Harvard Business Review

The Harvard Business Review featured Delta Air Lines’ quick response in handling the COVID-19 pandemic, in an article unveiling a system for evaluating companies’ ability to adapt. The evaluation focused on nine key traits in three groups. “Delta Air Lines has strengths in each of these three groups, which helps explain why it responded so well when the pandemic hit,” the article says, adding: “The company is particularly strong in purpose, connection, and action.”