Ireland’s DPC Launches Inquiry into Ryanair’s Customer Verification Processes

The Data Protection Commission (DPC) in Ireland has initiated an inquiry into Ryanair’s customer verification processes for passengers booking flights through third-party websites and online travel agents. This investigation arises after the DPC received numerous complaints regarding Ryanair’s handling of personal data.

The inquiry will focus on Ryanair’s practice of requesting additional identification verification from customers who book tickets via third-party platforms, as opposed to those who book directly through the airline’s website. This verification process may include biometric data, such as facial images, to identify individuals.

“The DPC has received numerous complaints from Ryanair customers across the EU/EEA who, after booking their flights, were subsequently required to undergo a verification process. This inquiry will consider whether Ryanair’s use of its verification methods complies with the GDPR,” said Graham Doyle, Deputy Commissioner with the DPC.

The cross-border inquiry will assess whether Ryanair has met its obligations under the General Data Protection Regulation (GDPR), particularly concerning the lawfulness and transparency of its data processing practices.

In response to the inquiry, a Ryanair spokesperson stated, “We welcome this DPC inquiry into our booking verification process, which protects customers from the few remaining non-approved OTAs that provide fake contact and payment details to overcharge and scam consumers.” They emphasized that customers booking through unauthorized OTAs must complete a straightforward verification process—either biometric or through a digital form—that complies with GDPR. This process ensures passengers make necessary security declarations and receive all required safety and regulatory information when traveling.

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