FTC Sues Uber Over Deceptive Billing, Cancellation Practices
The U.S. Federal Trade Commission (FTC) has filed a lawsuit against Uber, accusing the ride-hailing company of charging customers for its Uber One subscription service without proper consent and failing to deliver on promised savings. The lawsuit also claims Uber engaged in deceptive billing and made it excessively difficult for users to cancel their subscriptions, despite advertising a “cancel anytime” policy.
Filed in the U.S. District Court for the Northern District of California, the FTC’s complaint alleges violations of the Restore Online Shoppers’ Confidence Act (ROSCA) and the FTC Act. Under ROSCA, online businesses must clearly disclose subscription terms, obtain customer consent before charging, and provide simple cancellation options.
FTC Chairman Andrew N. Ferguson said, “Americans are tired of getting signed up for unwanted subscriptions that seem impossible to cancel. The Trump-Vance FTC is fighting back on behalf of the American people.”
The FTC alleges that Uber misled consumers by overstating savings for Uber One members, falsely claiming users could save $25 per month. Additionally, the agency claims important subscription details were hard to locate, and consumers were charged prematurely—sometimes before free trial periods ended.
The complaint highlights the difficulty in canceling Uber One, stating that users often face up to 23 screens and 32 separate actions, with minimal customer support.
Uber has yet to respond publicly to the lawsuit. The case remains pending, with a court date yet to be determined.
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