Hilton CEO: Change wrought by pandemic here to stay

Hilton Hotels CEO Chris Nassetta expects business travel to rebound in 2021 largely due to coronavirus vaccine distribution, but he projects a new landscape geared to virtual interaction. “We expect hybrid events to be a key part of our events business in 2021 – as it becomes safer to have smaller group gatherings, organizers will continue to promote virtual attendance, reaching a much larger audience than they did pre-COVID,” he says.