Hilton Partners with Be My Eyes to Enhance Accessibility

Hilton has announced a strategic partnership with Be My Eyes, a free mobile app designed to assist blind and low-vision users by connecting them with volunteers and companies through live video and AI technology. This collaboration aims to enhance accessibility across Hilton properties worldwide, ensuring a welcoming experience for all guests.

Starting October 15, Be My Eyes users can access support from specially trained English-speaking agents from Hilton’s Reservations and Customer Care team by selecting the “Hotels” category in the app’s Service Directory. These agents can assist guests with various needs, such as navigating the hotel premises, adjusting room settings like thermostats, operating in-room appliances like coffee machines, and utilizing the hotel’s amenities effectively.

Mike Gathright, Senior Vice President of Customer Excellence and Innovation at Hilton, emphasized the company’s commitment to inclusivity. “As a leading hospitality company, Hilton is dedicated to creating a welcoming experience for every guest, at every hotel, every time,” Gathright stated. He expressed pride in partnering with Be My Eyes to further this goal, enhancing accessibility for thousands of app users.

The service extends across various Hilton brands, including Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, DoubleTree by Hilton, and Hampton by Hilton, among others.

Mike Buckley, CEO of Be My Eyes, highlighted the importance of this partnership in making travel and hospitality more inclusive. “Our mission is to break down accessibility barriers in everyday life,” Buckley noted. He commended Hilton for leading by example and expressed enthusiasm about leveraging Be My Eyes’ platform to enhance service for blind and low-vision guests at Hilton properties.

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