Hotels Turn to Digital ID as New EU Laws Reshape Check-In
New identity verification laws across Europe are prompting hotels to adopt digital identity solutions, aiming to streamline check-ins and meet strict compliance requirements. Spain recently implemented legislation requiring all accommodation providers, including hotels and home rentals, to report detailed guest information—such as passports and payment methods—to the Ministry of the Interior.
These changes have raised concerns about operational delays and data privacy. Experts warn that manual, paper-based verification methods are outdated and inefficient. Digital identity platforms offer a scalable, secure alternative that can enhance guest experiences while meeting regulatory needs.
Nick Price, CEO of NetSys Technology, says hotels must move beyond treating ID checks as a back-office function. “Manual verification slows everything down. With digital solutions, identity can be confirmed at booking or with a tap at check-in,” he explained.
Solutions like Condatis’ Cenda bridge hotel systems and national ID platforms, while startups like VerID help integrate various EU digital ID wallets into hotel operations. Roger Olivieira of VerID said, “It’s as easy as choosing a payment method online—guests can verify themselves in seconds.”
Europe’s upcoming eIDAS 2 regulation and the proposed EU Digital Travel app aim to give travelers more control over their identity data, which could further simplify verification across borders.
Industry leaders stress the need for early adoption. “Hotels that start testing now will stay ahead of the curve,” said Gillian Jones of Condatis. “Digital identity is more than compliance—it’s about improving service, boosting efficiency, and future-proofing operations in a fast-changing regulatory landscape.”
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