Inverness airport takes home award for excellence in customer service

This is the first time that Inverness has won a Hospitality Assured award. General manager Graeme Bell collected the award on behalf of the team at a ceremony on 4 July, held at the Hilton London Bankside.

Hospitality Assured is part of the Institute of Hospitality, and focuses on customer led, service orientated, hospitality businesses. The awards recognise businesses that demonstrate resilience, ingenuity, and an inspirational commitment to the highest levels of customer service.  Taking place for the first time since 2019, the awards celebrated organisations that have gone above and beyond during the challenges of the past two years.

Graeme Bell, said: “Winning a Hospitality Assured award for the first time after what has been a difficult time for everyone in aviation is testament to the hard work and dedication of the team at Inverness.

“This award is particularly welcome as hospitality is at the heart of everything we do at the airport. The team put in a great deal of work to ensure people were able to travel as safely as possible during the pandemic, while at the same time maintaining the high levels of customer service our passengers expect. I take great pride in the fact that this first-class service continued throughout the pandemic.”

Max Lawrence, of Hospitality Assured, said: “We have been working with the team at Inverness Airport for some considerable time, and on every visit their appetite for fine tuning of the passenger experience is always inspiring. The team pay attention to detail and this award is so well deserved.”