New Air Canada CEO highlights innovation in first message

In his first message as Air Canada’s president and CEO, Michael Rousseau outlined innovations the airline put in place during the pandemic, including “convenient new touchless airport processes,” a revamped frequent flyer program, new and improved “biosafety processes,” a more “environmentally friendly” fleet and a new reservation system. “I assure you that when you are ready to fly again, we are well-prepared to carry you safely,” Rousseau writes.