Sabre Hospitality, a titan in the global travel industry through its cutting-edge software solutions, unveiled its latest innovation, SynXis Concierge.AI, at the Hospitality Industry Technology Exposition and Conference (HITEC) on June 24, 2024, in Charlotte, USA. This groundbreaking solution leverages Generative AI to transform customer service in the hospitality sector.
Powering Up Customer Service with AI
SynXis Concierge.AI marks Sabre Hospitality’s inaugural foray into the realm of Generative AI—technology proficient in creating new content based on diverse inputs like text, images, and code. Utilizing Sabre’s vast data repositories, Concierge.AI delivers precise, detailed responses to customer inquiries instantaneously. This ensures that the quality of service is not solely reliant on the knowledge and experience of support agents.
Enhancing Team Capabilities
The deployment of SynXis Concierge.AI has initially been integrated within Sabre’s Customer Care and Delivery (CCD) team. Armed with this advanced AI tool, the CCD team is better equipped to manage various customer interactions, from general inquiries to complex problem resolutions.
Executive Insights
Scott Wilson, President of Sabre Hospitality, emphasized the transformative impact of SynXis Concierge.AI: “This innovation is set to significantly elevate the customer service experience by delivering swift and accurate resolutions. It represents our dedication to embracing state-of-the-art technology to surpass our customers’ expectations.”
Future Directions and Impact
Looking ahead, Sabre Hospitality plans to integrate SynXis Concierge.AI into its Community Portal to bolster self-service options. Moreover, the company is exploring the potential of this technology to enhance operational efficiencies and improve conversion rates across its existing products.
Amy Read, VP of Innovation at Sabre Hospitality, shared her enthusiasm about the prospects of Generative AI in the industry: “Generative AI is a game-changer for the hospitality sector. With SynXis Concierge.AI, we are not just revolutionizing customer service; we are also unlocking new opportunities for enhancing operational efficiency and personalizing the guest experience. We possess the necessary data and connectivity to exploit the full capabilities of Generative AI, and we are deeply committed to ongoing innovation to help our customers maximize their success with this transformative technology.”
About Sabre Corporation
Sabre Corporation stands as a pivotal technology leader, addressing major opportunities and challenges in the travel sector. The company bridges the gap between travel suppliers and buyers globally with its innovative products and advanced technology solutions, setting the pace today for the technology of tomorrow. Sabre continues to empower its partners across the airline, hotel, and travel agency industries to retail, distribute, and fulfill travel on a global scale.
