Singapore Airlines Reverses Decision on Paper Box Meal Service for Long-Haul Flights

Singapore Airlines, renowned for its exceptional service and high customer expectations, recently encountered swift customer feedback after announcing a change in its meal service for long-haul flights. The airline had initially planned to serve meals in paper boxes as a sustainable alternative to traditional plastic carriers.

Citing improved heat and moisture retention in the paper boxes, Singapore Airlines sought customer feedback before implementing the new service. In a comprehensive statement, the airline acknowledged that a majority of customers who tried the new service ware expressed satisfaction with the taste and variety of the food. However, feedback from both customers and the public regarding the service ware, along with operational considerations and the need for potential design improvements, prompted the airline to reconsider its decision.

Consequently, Singapore Airlines has decided not to proceed with the paper box meal service for now. It remains in use for short-haul flights while the airline evaluates further enhancements.

As one of the world’s most renowned and consistently top-rated airlines, Singapore Airlines maintains its commitment to delivering impeccable service and responding to customer preferences.