Southwest’s tech upgrades aim for international markets

“I’ve never seen an industry that is more technology dependent than airlines,” said Tom Nealon, president of Southwest Airlines, in an interview that focused on upgrades to the airline’s reservation system, especially improvements that enable codesharing, purchases outside the US with foreign currency and multiple languages. Nealon said this will facilitate partnership with an international airline, and will also improve Southwest’s ability to attract business travelers in Mexico and Canada.