Travelport Adds Personalization Tool to Agent Desktop

Travelport has added the NavAgent workload optimization and personalization tool to its Smartpoint agent desktop tool, the travel technology company announced.

NavAgent, a collaborative project between agency data provider Agentivity and travel technology developer Navitas, updates agents’ Smartpoint displays with relevant information about travelers as they work with them, according to Travelport. For example, they can see a traveler’s previous purchases, preferred suppliers and departure airports, current bookings and unused ticket coupons.

The tool is available for Travelport Plus users globally, according to the company.

Michael B. Baker www.businesstravelnews.com