United Airlines Implements Strict Policy on Flight Attendant Use of Personal Cell Phones

United Airlines has taken a firm stance on in-flight service quality and safety by issuing a memo to its cabin crew, emphasizing a strict prohibition on the use of personal electronic devices while on duty. This move underscores the airline’s commitment to ensuring that flight attendants remain fully attentive and responsive to passengers’ needs throughout the flight.

The memo, which was recently brought to light, outlines that flight attendants are expected to prioritize customer service and safety above all, making it clear that distractions from personal cell phones are not acceptable. “Use of a personal electronic device and/or accessories is not permitted while customers are on board the aircraft, with the exception of crew rest,” the memo states, as reported by Live and Let’s Fly.

Highlighting the gravity of the policy, United Airlines warns that any crew member found violating this directive will face severe disciplinary actions, including the possibility of termination. The airline aims to cultivate an environment where flight attendants are easily approachable and fully engaged in their role as service providers and safety officers.

The memo also discusses the potential risks associated with the use of mobile devices during critical moments, such as security incidents, personal or co-worker injury during landing, and inadvertent slide deployment during door disarming processes.

This initiative by United Airlines reflects a broader industry trend of addressing the impact of digital distractions on service quality and safety. As the airline enforces this policy, it will be noteworthy to observe how this influences in-flight service and crew behavior, ensuring that passengers’ experiences and safety are prioritized above all.

As of now, United Airlines has not issued a public comment regarding the leaked memo or its contents.

Sources: AirGuide Business airguide.info, bing.com, henryherald.com