United CEO unveils strategy for recovery, modernization

United Airlines CEO Scott Kirby unveiled “United Next,” a plan for moving the company forward by modernizing and expanding the fleet, focusing on customer service and using technology to control costs. “What that means is that we’ve got, this year, four pillars to really, really focus on, that we can all focus on to make sure that we’re successful and that we continue to build upon the foundation that we build during COVID,” Kirby said.