Why humanity was essential to Best Buy’s resurgence

Share
Best Buy’s turnaround started by gathering high-level middle managers and collecting not only their ideas, but their stories, says former Best Buy CEO Hubert Joly. “And afterward, we came to this conclusion: what we’re going to try to do is treat each other as human beings — treat customers as human beings — and try to be an inspiring friend, for customers,” he says.
Share